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Refund Policy

At SHIVALIK PARAM STRUCTURES LLP, we strive to provide a seamless and satisfactory experience through our smart society application. This policy outlines the terms for refunds when a society member cancels a booking for an amenity.

1. Eligibility for Refunds

  • Refunds are available for canceled bookings made by society members for amenities through the application.
  • Cancellations must be completed via the application interface to be eligible for refunds.

2. Refund Window

  • Members who cancel their booking within the designated period will receive a refund.
  • Refunds will be processed within 48 hours from the time of cancellation confirmation.

3. Process of Cancellation

  • Members can initiate a cancellation by accessing their booking history in the application and selecting the “Cancel Booking” option.
  • Once canceled, the booking status will update to “Canceled,” and the refund process will be initiated.

4. Refund Method

  • Refunds will be credited to the original payment method used during booking.
  • Refunds may take up to 3-5 business days to appear in the member’s account, depending on the payment provider.

5. Non-Refundable Cases

  • If the booking is not canceled within the allowed period, it will not be eligible for a refund.
  • Bookings that have been completed and attended are also ineligible for refunds.

6. Contact Support

  • For any inquiries or issues related to refunds, members may contact our support team within the application or reach out to customer service directly.

Note: This refund policy may be updated periodically. Please refer to the latest version available within the application.